Transportation

Non-Emergency Medical Transportation

• It’s easy. Call Customer Service to schedule a ride two business days before.
• Call (888) 654-0706 (TTY: 711), 7:30 a.m. to 8 p.m., Monday through Friday.
• For recurring rides, you can schedule a ride up to three months before.
• When scheduling your ride, opt-in to get a text message when your ride is confirmed.
• You may get GPS tracking to know where your driver is.

Urgent trips

• Call Customer Service at (888) 654-0706 (TTY: 711), 24 hours a day, seven days a week.
• Examples of urgent trips are: 
  • Facility discharges 
  • To and from urgent care 
  • From ER
  • Dialysis
  • Cancer treatment 
  • Pre and post-surgery
  • For surgery
  • Health emergency vaccination (COVID-19 shot)

Have this info ready when you call to schedule your ride:

• Your name, home address and phone number
• Your MI Health Link ID number found on your HAP Empowered ID card
• The address where you want to be picked up and phone number to reach you
• The name, address and phone number for your medical visit 
• Date and time of your appointment
• The end time of your appointment, if you know 
• Any special needs 

You can schedule a round trip ride when you make your reservation. If you don’t know when you’ll need a return ride, call for a Will Call ride at (888) 654-2200 (TTY: 711). You’ll get picked up within an hour.

• Members who are 18 and older
• Member’s parent, legal guardian or approved representative
• Medical facility representative 
• A HAP Empowered case manager
• Medical provider